Emotional Journey Map

At this stage, in order to convert my abstract thinking on the customer journey into a more robust understanding of the specific steps involved, I mapped out the User Journey.

At this stage, in order to convert my abstract thinking on the customer journey into a more robust understanding of the specific steps involved, I mapped out the User Journey.

Emotional Journey Map

At this stage, in order to convert my abstract thinking on the customer journey into a more robust understanding of the specific steps involved, I mapped out the User Journey.

Task Flow Analysis

To provide a more in-depth look at my persona's journey, I mapped out each action and its respective outcomes.

To provide a more in-depth look at my persona's journey, I mapped out each action and its respective outcomes.

Task Flow Analysis

To provide a more in-depth look at my persona's journey, I mapped out each action and its respective outcomes.

4/7

4/7

la cultural: Information Architecture

la cultural:Information Architecture

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